Frequently Ask Questions
How do I register?
Please visit www.programmes.aislmall.com, select the programme you are interested in, review the programme information, and complete the payment through our website. Once your payment is completed, you will receive a confirmation email with further details.
How will I know if my registration is successful?
After completing the payment process, a confirmation email will be sent to the email address you provided during registration. If you do not receive the confirmation email, please contact us at support@aislmall.com.
What payment methods are accepted?
We accept a variety of secure payment methods for your convenience, including VISA/Mastercard, FPS, Apple Pay, Google Pay, UnionPay, WeChat Pay, and Alipay (both Hong Kong and China), as well as TT remittance. Please note that cheque payments are not accepted.
Will I receive additional information before the programme begins?
Yes. Participants will receive further details before the programme starts, including important information such as schedules, preparation guidelines, and other relevant instructions where applicable.
What should I do if I cannot attend after registering?
To withdraw from a programme before it begins, you must notify us in writing via email at support@aislmall.com to request a refund form.
The completed refund form must be submitted at least 14 days before the programme start date. Refund requests submitted after this deadline will be considered forfeited.
For approved refunds, a 4% administrative and system processing fee will be deducted from the total amount paid. Refund requests are subject to the sole decision of AISL Mall.
No refunds will be given for early departures from a programme once it has started. Payments cannot be deferred to future programmes.
For further details, please refer to the Refund Policy on our Terms and Conditions page.
How long does it take to process a refund?
Refunds will be processed within 60 working days after we receive a properly completed and signed refund application form, along with valid supporting documents from the participant requesting the refund.
Are there any charges for refunds?
Any associated bank charges, particularly those related to remittances to overseas accounts, may be deducted from the refund amount.
How can I contact the support team?
If you have any questions or require assistance, please contact us via:
Email: support@aislmall.com
WhatsApp: https://wa.me/+85269533197